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Privacy Policy

Welcome to the official website of Shanghai BioEngine Sci-Tech Co., Ltd.

Shanghai BioEngine Sci-Tech Co., Ltd.(hereinafter referred to as "BioEngine" or "we") understands the importance of privacy to you, and we are committed to protecting your personal information in strict compliance with laws and regulations.

BioEngine's website privacy policy (hereinafter referred to as "this Privacy Policy") applies to the services provided to you by this website. This Privacy Policy relates to your use of our services. Before you use our services, please read and thoroughly understand this Privacy Policy and decide whether you agree to our processing of your personal information accordingly. By using or continuing to use our services, you agree to this Privacy Policy and any subsequent updates.

In particular, this policy does not apply to any products/services that we provide outside of BioEngine's website, or to the products/services of any third parties with which BioEngine's website has access, business cooperation, advertising display, etc. Please read the privacy policies of the corresponding products, services, and third parties, and we do not assume any legal responsibility for the personal information processing activities of third parties.

We hope that this Privacy Policy will help you understand the following.
I. How we collect and use your personal information??
II. How we use cookies and similar technologies?
III.How do we share, transfer, and publicly disclose your information?
IV. How do we protect your personal information?
V. Your rights
VI. How do we handle information about minors?
VII. The storage period, storage location and cross-border transfer of information
VIII.How to update this privacy policy?
IX. How can I contact BioEngine?
X. Others

I. How we collect and use your personal information?

1. We are committed to providing you with better products and services. When you contact us, give us comments, suggestions, or inquiries, participate in our online and offline activities, subscribe to marketing materials, etc., to be able to contact you and deal with your questions, we will collect and use the personal information you provide on your initiative or as a result of using the services in the following manner. The specific information is as follows.

Data items Usege
Contact information Inquiry form information:
Name, city/region, job title, company, email, mobile/phone, field of work, a product of interest, message (inquiry details), etc.
We use this information to communicate with you, such as to send you electronic materials to which you subscribe, to respond to your inquiries, comments, or suggestions about us, or to send you event gifts.
Interaction history Information about your interactions such as loading web pages, playing videos, downloading PDF files, sharing to social media, etc. To understand your concerns about our website or products so that we can provide you with more accurate and appropriate information or services.
Information on access and use of services Your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages from which you access our Services, the time and date of access, the time you spend on those pages, unique device identifiers, and other diagnostic data. It is used to summarize and analyze the results and statistics of visits to online platforms such as websites to continuously optimize your experience.

2.Exceptions
According to the relevant laws and regulations, your authorized consent is not required for the collection of your personal information in the following cases.

II. How we use cookies and similar technologies?

1.Cookie

To ensure the website works properly, we store small data files called cookies on your computer or mobile device. cookies typically contain an identifier, the name of the site, and some numbers and characters. Cookies allow the site to store data such as your preferences or the items in your shopping cart.

We do not use cookies for any purpose other than those described in this policy. You can clear all cookies stored on your computer, and most web browsers can block cookies. However, if you do so, you will need to personally change your user settings each time you visit our site. For more information on changing your browser settings, please visit the relevant settings page for the browser you are using.

2.Web beacons and pixel tags

In addition to cookies, we may use web beacons, pixel tags, and other similar technologies on our website. For example, an email we send you may contain a click-through URL that links to content on our site, and if you click on that link, we track that click to help us understand your product or service preferences and improve customer service. A web beacon is typically a transparent image embedded in a website or email. With the help of pixel tags in emails, we can tell if an email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time.

III.How do we share, transfer, and publicly disclose your information?

1.Sharing of information

2.Transfer of information

3.Public disclosure of information

We will only publicly disclose your personal information if we

4.Exceptions

Prior authorized consent is not required for the sharing, transfer, or public disclosure of your personal information in the following cases.

IV. How do we protect your personal information?

We strive to provide security for users' information to prevent leakage, loss, improper use, unauthorized access, and disclosure of information. We use multi-faceted security protection measures to ensure that the protection of users' personal information is at a reasonable level of security, including technical protection means, management system control, security system protection, and many other aspects. We will do our best to protect your personal information, but please note that no security measures can be infallible.

V. Your rights

Under the relevant Chinese laws, regulations, and standards, as well as the prevailing practices in other countries and regions, we protect your right to exercise the following rights for your personal information.
(1)The right to access and copy the specific personal information we hold about you.
(2)To request that we update or correct your inaccurate personal information.
(3)To refuse or restrict our use of your personal information.
(4)To request that we delete your personal information.
(5)To request that we explain our rules for handling personal information.

If you wish to exercise your relevant rights, please contact us via marketing@bio-engine.com.cn. For security purposes, you may need to provide a written request. We may refuse to process requests if we have a reasonable basis to believe that they are deceptive, unworkable, or harmful to the privacy of others.

You also have the right to withdraw your consent at any time when required by applicable law and when BioEngine's processing of your personal information is based on your consent. However, the revocation of consent will not affect the legality and validity of the processing of your personal information based on your consent before the revocation, nor will it affect the processing of your personal information on other appropriate and legitimate bases.

VI. How do we handle information about minors?

Our products, website, and services are primarily intended for adults. Children are not permitted to create their user accounts without the consent of their parents or guardians. If you are a minor, we recommend that you ask your parent or guardian to read this Privacy Policy carefully and to use our services or provide us with information with the consent of your parent or guardian.

In the case of personal information collected from children with parental consent, we will only use or publicly disclose this information as permitted by law, with the express consent of the parent or guardian, or as necessary to protect the child.

If we find that we have collected personal information from a child without prior verifiable parental consent, we will seek to delete the relevant data as soon as possible.

VII. The storage period, storage location and cross-border transfer of information

1.The storage period of information

In general, we will retain your personal information for the minimum time necessary to achieve the purpose. However, we may change the duration of storage of personal information due to the need to comply with legal requirements in the following cases.

2.The storage location and cross-border transfer of information

In principle, personal information that we collect and generate in the People's Republic of China will be stored in the People's Republic of China. Because we provide our products or services through resources and servers located around the world, this means that, with your authorized consent, your personal information may be transferred to, or accessed from, jurisdictions outside the country in which you use the product or service. Such jurisdictions may have different data protection laws or even no such laws. In such cases, we will ensure that your personal information is adequately protected to the same extent as it is in the People's Republic of China. For example, we may request your consent for cross-border transfers of personal information or implement security measures such as data de-identification before cross-border data transfers.

VIII.How to update this privacy policy?

Our privacy policy is subject to change. We encourage you to review our Privacy Policy each time you use our products or services.

We will also provide prominent reminders of material changes by prominently displaying them on pages, sending you emails, etc.

Material changes within the meaning of this policy include, but are not limited to:

IX. How can I contact BioEngine?

If you have any privacy complaints or questions, contact us at marketing@bio-engine.com.cn. In general, we will reply within thirty working days. If you are not satisfied with our reply, significantly if our personal information handling behavior has harmed your legitimate rights and interests, you can also file a complaint or report to supervisory departments such as Internet information, telecommunications, public security, and industry and commerce.

X. Others

The headings in this Privacy Policy are for convenience and reading purposes only and do not affect the meaning or interpretation of any provision in the text.

This Privacy Policy is copyrighted by BioEngine, and BioEngine reserves the right of final interpretation and modification to the extent permitted by law.

Let us contact you

We have a professional technical team to provide high quality one-stop cell culture service from process development
and optimization, medium formulation design to medium processing and manufacturing for all biopharmaceutical companies.

If you have any question, please click "Quick Message" and leave your message,  we will reply to you as soon as possible.
If anything urgent, please call (86)21-68582660-2792.

BioEngine

3F&4F, Building 3, Lane 396, Lvzhou Ring Road, Minhang District, Shanghai, PRC

(86)21-68582660-2792

globalsales@bio-engine.com.cn

Work hours:9:00-17:00